You are responsible for maintaining the confidentiality of your account credentials (e.g., username, password) and for all activities conducted under your account—including bulk order requests, custom manufacturing inquiries, or sourcing project updates. You agree to:

• Notify us immediately at support@tickgoods.com if you suspect unauthorized access to your account;

• Not share your account details with third parties (except authorized employees/representatives of your business, if using our B2B Services);

• Update your account information (e.g., contact email, business address) promptly if changes occur, to ensure smooth communication for orders or sourcing projects.

We offer multiple order types, with specific acceptance terms for each:

• Retail/Standard Orders: When you place a retail order on our Site, you submit an “offer” to purchase. We reserve the right to accept or reject orders for reasonable reasons (e.g., stock shortages, pricing errors, suspected fraud). A binding contract is formed only when we send an Order Confirmation email with your order number.

• Bulk/Group Orders: For orders qualifying for bulk discounts (10+ units, as outlined in our Group Discounts policy), we will confirm acceptance via a custom quote (including tiered discount details, shipping costs, and delivery timelines) and your written acknowledgment (via email or account dashboard). The contract is binding once you approve the quote.

• Custom Manufacturing/Private Label Orders: After you share your product vision (specs, branding needs) and approve a pre-production sample, we will issue a production quote. The contract is formed when you sign off on the quote and confirm sample approval.

• Sourcing Project Orders: For supply chain solutions (e.g., factory matching, consolidated shipping), we will confirm acceptance via a sourcing agreement (outlining supplier vetting steps, quality checks, and logistics costs). The contract is binding once both parties sign the agreement.

• Retail Pricing: All retail prices on the Site are listed in [USD/EUR/your currency] and include applicable taxes (where required by law). Prices may change at any time, but changes will not affect confirmed orders.

• Bulk Discounts: Tiered discounts (15% off for 10-49 units, 20% off for 50-99 units, 30% off for 100+ units) apply to product costs and include free standard shipping (as outlined in our Group Discounts policy). Discounts are valid for 30 days from quote issuance (Price Lock Guarantee) to protect against market price hikes.

• Custom/Sourcing Pricing: Pricing for custom manufacturing or sourcing services is based on product specs (materials, quantity), branding needs (logo printing, custom packaging), and logistics requirements. We provide a detailed, itemized quote within 24 hours of receiving your requirements, with no hidden fees.

• Accepted Payments:

  • Retail/Bulk Orders: Visa/Mastercard, PayPal, Alipay.

  • B2B Services (Custom Manufacturing, Sourcing): Visa/Mastercard, PayPal for Business, Wire Transfer (SWIFT), Alipay Business.

• Payment Security: We do not store your payment details—all processing is handled by trusted third-party providers (Stripe, PayPal) that follow industry security standards. For wire transfers, we lock exchange rates at quote time to avoid currency fluctuations.

• Payment Terms:

  • Retail/Standard Orders: Full payment is required at checkout to process your order.

  • Bulk/Custom/Sourcing Orders: We may require a 30-50% deposit to start production/sourcing (as specified in your quote), with the remaining balance due before shipment.

• Payment Declines: If your payment is declined, we will notify you immediately. Your order or project will not proceed until payment is successfully completed.

• Retail Orders: You may request cancellation within 24 hours of placing the order, provided it has not been processed (e.g., not marked as “Shipped”). Approved cancellations will receive a full refund within 5-7 business days (excluding third-party payment processing fees).

• Bulk/Custom/Sourcing Orders: Cancellation terms are outlined in your quote or sourcing agreement:

  • Before production/sourcing starts: A full refund of any deposit (minus a 10% administrative fee for quote preparation or supplier vetting).

  • After production/sourcing begins: No refund will be issued, but we may offer to complete the order at a discounted rate or adjust specs (if feasible).

• We reserve the right to deny cancellation requests if the order has already been shipped, or if production/sourcing progress cannot be reversed (e.g., custom materials have been ordered).

• We ship to most countries worldwide (excluding remote regions like Antarctica, some Pacific islands). For details on covered regions, refer to our Shipping Policy.

• Shipping options vary by order type:

  • Retail/Bulk Orders: Standard shipping (7-12 days), Economy shipping (15-25 days), or Express shipping (3-5 days for urgent needs).

  • Custom/Sourcing Orders: We offer consolidated shipping (to reduce costs for multi-supplier orders) and partner with DHL, FedEx, and Maersk for global delivery.

• For bulk, custom, or sourcing orders, we share a tracking number once the shipment departs, and provide updates on delivery progress.

• Delivery times are estimates only and may be delayed due to customs processing, weather, or third-party carrier issues. We are not liable for delays caused by factors outside our control, but we will:

  • Notify you of delays within 24 hours of learning about them;

  • Assist with resolving carrier-related issues (e.g., lost shipments, misdelivery).

• You are responsible for providing a correct, deliverable shipping address. If an order is returned to us due to an incorrect address, you may be asked to pay additional shipping fees to resend the order.

To align with different shipping needs and cost preferences, we offer two common international shipping terms—DDU (Delivered Duty Unpaid) and DDP (Delivered Duty Paid)—with clear rules for customs clearance, fee responsibility, and delivery:

4.3.1 DDP (Delivered Duty Paid): Door-to-Door, No Extra Costs for You

This is our recommended and most commonly used term for small parcel orders, designed for a "hassle-free" experience:

• Customs Clearance: We partner with designated freight forwarders (e.g., YunExpress, ChuKou1) to handle the entire customs clearance process—including document preparation (commercial invoices, certificates of origin), submission to local customs, and coordination for inspections. You do not need to participate in any clearance procedures.

• Fees Covered: All costs related to delivery are included in your order’s total (product price + shipping fee), specifically:

  • Customs clearance service fees (charged by the freight forwarder);

  • Customs duties and import taxes (e.g., VAT for the EU, sales tax for the U.S.) imposed by the destination country.

• Delivery: The freight forwarder will deliver the goods directly to your designated address (home, warehouse, etc.). You do not need to pick up the package from customs or pay any additional fees upon delivery.

4.3.2 DDU (Delivered Duty Unpaid): Cost-Saving Option with Clear Fee Responsibility

This term applies only to bulk orders (100+ units) or special requests, where you may opt for lower upfront shipping costs:

• Customs Clearance: We still arrange for the freight forwarder to assist with basic clearance procedures (e.g., submitting shipping documents) to avoid delays. However, the final step of "fee settlement" requires your cooperation.

• Fees Not Covered: Customs duties and import taxes are not included in your order’s total. The freight forwarder or local delivery carrier will notify you of the applicable fee amount (based on the destination country’s customs regulations) before delivering the package.

• Delivery: You must settle the required duties/import taxes directly with the freight forwarder/carrier first—only after payment is confirmed will the package be delivered to your address. If fees are unpaid, the package may be held at customs, and you may need to coordinate with local authorities to retrieve it (we will provide guidance if this occurs).

4.3.3 How to Confirm Your Shipping Term

• For retail or small bulk orders (fewer than 100 units), we default to DDP (door-to-door, no extra fees) unless you explicitly request DDU during checkout.

• For large bulk orders or custom manufacturing projects, our sales team will confirm the shipping term (DDU/DDP) with you in writing (via email or order contract) before production begins, along with a detailed breakdown of costs.

4.3.4 Support for Clearance Issues

If delays or issues arise during customs clearance (e.g., unexpected inspections, temporary changes to local regulations):

• For DDP orders: We will work directly with the freight forwarder to resolve the issue at no extra cost to you, and update you on progress every 24 hours.

• For DDU orders: We will provide necessary documents (e.g., proof of purchase, product specifications) to assist you in communicating with customs, but we are not liable for delays caused by unpaid fees or non-cooperation with customs requirements.

• We offer a 30-Day Quality Guarantee for retail orders: If your product has a manufacturing defect (e.g., broken parts, faulty functionality), you may request a free replacement or full refund. We cover return shipping costs for defect-related returns.

• Returns are only accepted if the product is unused, in its original packaging, and in resalable condition (unless the return is due to our error).

• Refunds are processed within 5-7 business days of receiving and inspecting the returned product, and will be issued to your original payment method.

• Bulk Orders: We provide a 60-Day Quality Warranty for bulk orders. If 5%+ of your order has defects, we will:

  • Replace defective units for free (covering all shipping costs);

  • Compensate you for losses caused by defects (e.g., delayed sales).

• Custom Manufacturing: If the final product does not match your approved pre-production sample (e.g., wrong logo placement, incorrect materials), we will redo the order at no cost or issue a full refund.

• Sourcing Orders: If a supplier fails to meet agreed quality standards (verified via our on-site inspections), we will:

  • Find an alternative verified supplier to fulfill the order;

  • Refund any deposits paid if the issue cannot be resolved.

• Pre-Production Samples: For custom or sourcing orders, we offer free revisions to pre-production samples (until you approve them) at no extra cost.

• Custom or personalized products are non-returnable unless they are defective.

• Bulk orders that have been customized to your specific specs (e.g., branded packaging, unique dimensions) are non-returnable unless we confirm a quality issue.

• We strive to provide accurate product descriptions, images, and specs on the Site. However, minor discrepancies may occur (e.g., color differences due to screen settings, slight size variations for handcrafted items).

• For custom or sourcing orders, we confirm all product details (materials, dimensions, branding) via pre-production samples and written quotes to avoid misunderstandings.

• Product availability is updated regularly, but we cannot guarantee that a product listed as “in stock” will remain available when you place your order. We will notify you promptly if an item you ordered is out of stock and offer alternatives or a refund.

• Our Intellectual Property: All content on the Site (e.g., product images, logos, descriptions, branding, service outlines) is the property of TickGoods or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not:

  • Copy, modify, or distribute our content for commercial purposes (e.g., using our product photos to sell competing goods);

  • Use our trademarks (e.g., “TickGoods”) or logos without our written permission.

• Your Intellectual Property (Custom/Private Label): For custom manufacturing or private label services:

  • You retain full ownership of your brand assets (e.g., logos, designs, slogans).

  • We will not reuse your designs or branding for other clients. Upon request, we can sign a Non-Disclosure Agreement (NDA) to protect your confidential information.

• We reserve the right to take legal action against users who infringe on our intellectual property rights, just as we protect yours.