Our site supports multiple currencies (e.g., USD, EUR, GBP, JPY, AUD)—you can select your preferred currency via the currency selector (usually located in the header or footer of the site). The currency you choose will apply to all product prices, shipping fees, and order totals displayed during your session.

For convenience, our site may automatically suggest a currency based on your device’s location settings (e.g., showing USD if you’re accessing the site from the U.S., EUR if from the EU). This is only a suggestion—you can always manually switch to another supported currency via the selector.

All product prices on our site are set based on:

• Our base pricing (in USD, our primary operational currency);

• Up-to-date exchange rates from trusted financial data providers (e.g., XE, OANDA) to convert the base price to your selected currency;

• Applicable local taxes (e.g., VAT for EU countries, sales tax for eligible U.S. states)—these are fully included in the displayed product price, regardless of the shipping term (DDU/DDP).

To keep pricing stable for our users, we update exchange rates once per month (typically on the 1st of each month, during non-peak hours) to reflect recent market trends. This means:

• Prices in your selected currency will remain consistent for the entire month, unless affected by promotional adjustments (see Section 5);

• If you add a product to your cart and complete the purchase within the same month, the price at checkout will match the price when you added the item (no mid-month fluctuations from currency changes);

We do not charge extra fees for currency conversion. However, please note:

• Your payment provider (e.g., credit card issuer, PayPal) may apply their own foreign transaction fees or use a slightly different exchange rate. These fees are separate from our pricing and are determined by your provider—we recommend checking with them for details.

• At checkout, we will clearly display the total amount in your selected currency (the amount we receive from the transaction); any differences between this amount and the amount charged by your provider are due to the provider’s fees or exchange rate.

We offer two international shipping terms (DDU/DDP) with distinct cost coverage—your order’s total cost will vary based on the term you select (or the default term for your order type):

This is our default term for retail orders and small bulk orders (fewer than 100 units)—designed for a "one-time payment, hassle-free" experience. The total cost you pay (product price + shipping fee) includes:

• Product Price: Covers the cost of goods + applicable local taxes (e.g., EU VAT, U.S. sales tax).

• Shipping Fee: Covers:

  1. International transportation costs (via our partners like YunExpress, ChuKou1);

  2. Full customs customs clearance customs clearance customs clearance clearance service fees (charged by the freight forwarder for document preparation, declaration submission, and inspection coordination);

  3. Customs duties and import taxes (imposed by the destination country’s customs authority, e.g., U.S. tariff on textiles, EU import VAT).

No additional fees will be charged after checkout—your package will be delivered directly to your designated address, and you will not need to pay anything to customs or the carrier.

This term applies only to large bulk orders (100+ units) or custom requests (where you opt for lower upfront shipping costs). The total cost you pay at checkout includes:

• Product Price: Covers the cost of goods + applicable local taxes.

• Shipping Fee: Covers only international transportation costs and basic customs clearance assistance (e.g., submitting shipping documents).

Not included in checkout cost: Customs duties and import taxes imposed by the destination country. Before delivery, the freight forwarder or local carrier will notify you of the exact fee amount (based on customs regulations for your region). You must settle these fees directly with the forwarder/carrier to receive your package—unpaid fees may result in the package being held at customs.

• For retail/small bulk orders: We default to DDP. The checkout page will clearly label "DDP - All Fees Included" next to the total amount, so you know no extra costs apply.

• For large bulk/custom orders: Our sales team will send you a detailed quote (via email) that specifies:

  1. The shipping term (DDU/DDP) you’ve selected;

  2. A breakdown of costs (product price, shipping fee, and—for DDP—estimated duties/taxes);

  3. Any conditions for cost adjustments (e.g., changes to customs rates).

You can confirm the term and cost before finalizing the order—contact our support team if you need to switch terms.

We work to keep all prices, currency conversions, and tax calculations accurate—especially during our monthly exchange rate updates. However, due to technical issues, unexpected market shifts, or human error, occasional pricing errors may occur (e.g., a product showing an incorrect price in a selected currency).

• We will notify you of the error via email;

• You can choose to either cancel the order (with a full refund if you already paid) or proceed with the order at the correct price;

• If we cannot reach you within 48 hours, we will cancel the order and issue a full refund (if applicable).

Pricing errors do not obligate us to fulfill an order at the incorrect price.

• Promotional prices (e.g., sale items, coupon codes) apply only to the currency in which the promotion is offered. For example, a “10% off USD orders” coupon will not apply if you switch to EUR at checkout.

• Promotional prices are applied on top of our monthly fixed currency rates and already include applicable taxes— the discounted price you see is the total amount you will pay (excluding shipping fees);

• We will clearly state the duration of each promotion so you know when the discounted price expires.

• The currency displayed on the site;

• Monthly exchange rate updates;

• Tax calculations for your location;

• Potential pricing errors;

Please contact our support team via:

• Email: support@tickgoods.com

• Contact Form: Contact Us