To ensure compliance with global regulations and reliable delivery, we do not ship to the following:

• Remote areas with no regular carrier service (e.g., Antarctica, some isolated Pacific/Atlantic islands, uninhabited territories);

• Countries/regions subject to international trade sanctions or export restrictions (in line with UN, EU, U.S., and Chinese regulatory requirements, e.g., sanctioned territories under OFAC rules);

• Regions with ongoing conflict, extreme weather, or political instability that may risk package loss/delay (we update this list monthly—contact support for the latest status).

If you are unsure whether we ship to your location, please contact our support team before placing an order—we will confirm availability and delivery feasibility promptly.

Shipping fees are calculated based on your delivery region and order total (in your selected currency), with no hidden surcharges. The table below applies to all non-bulk orders (≤99 units); for bulk orders (≥100 units), our sales team will provide a custom shipping quote (see Section 2.3).

• Shipping fees remain fixed for each calendar month (consistent with our monthly exchange rate updates in the Price Policy)—no mid-month fluctuations.

• Promotional free shipping offers (e.g., "Free Shipping on All Orders" during sales events) will override the above structure. Eligibility and duration will be clearly marked on our homepage, product pages, or coupon codes.

For bulk orders (≥100 units) or custom manufacturing orders, we offer consolidated shipping (to reduce costs) via our partners (Maersk for sea freight, DHL/FedEx for air freight). Our sales team will share a detailed quote within 24 hours of your inquiry, including:

• Freight type (air/sea, based on your timeline needs);

• Total shipping cost (including consolidation fees, if applicable);

• Estimated transit time.

We process orders within 1–2 business days (Monday–Friday, excluding Chinese public holidays: Spring Festival, National Day, etc.) after receiving your full payment. For custom or bulk orders, processing time may extend to 3–5 business days (we will confirm the timeline in your order confirmation email).

Delivery times are estimates (not guarantees) and start from the day your order is shipped (not placed). Times vary by region and carrier:

While we work to meet estimated times, delays may occur due to:

If we expect a delay of more than 3 business days, we will notify you via email with an updated timeline and a tracking link (if available).

• Once your order ships, we will send a confirmation email with a unique tracking number and a direct link to monitor status (via our carrier’s website: YunExpress, ChuKou1, DHL, or FedEx).

• Tracking updates may take 24–48 hours to appear (due to carrier data synchronization). For remote regions, tracking may only show "in transit" until the package reaches your local carrier.

• You must provide a complete, accurate shipping address at checkout, including:

  • Full street name + house/apartment number;

  • Correct postal/zip code;

  • Valid local phone number (for carriers to contact you for delivery).

• Incomplete or incorrect addresses (e.g., missing apartment numbers, wrong zip codes) may lead to:

  • Delayed delivery (3–5 extra days);

  • Returned packages (carriers typically hold undeliverable packages for 7–10 days before returning to us);

  • Reshipping fees (if a package is returned, you will need to pay the original shipping fee again to resend—we will confirm this with you before proceeding).

• Inspect your package immediately upon delivery (before signing for it, if required by the carrier). If the package is damaged (e.g., torn, wet) or the product inside is missing/defective:

  1. Take clear photos of the package (outer box, shipping label) and the damaged product;

  2. Contact our support team within 48 hours of delivery (with photos and your order number);

  3. We will arrange a free replacement or full refund (per our Refund Policy) and cover any return shipping costs (if the carrier requires the package to be sent back).

• Claims submitted after 48 hours of delivery may require additional verification (e.g., proof of damage) and may take longer to resolve.

• If your tracking shows "delivered" but you have not received the package:

  1. Check with your local carrier first—they may have left it with a neighbor, building manager, or secure drop-off point (e.g., a nearby convenience store);

  2. Verify the shipping address in your order confirmation (ensure no typos or missing details);

  3. Contact our support team within 7 days of the "delivered" status—we will file a formal inquiry with the carrier (this may take 3–5 business days to get a response).

• If the carrier confirms the package is lost, we will issue a full refund or send a replacement (at your choice) at no extra cost.

All partners comply with international shipping standards and our data privacy requirements (e.g., protecting your address and order details).

• Shipping to your country;

• Calculating shipping fees for your location;

• Tracking your order (especially for remote regions);

• Delayed or missing packages;

Please contact our support team via:

• Email: support@tickgoods.com

• Contact Form: Contact Us